Customer Support Specialist
Customer Support Specialist responsibilities
Responsibilities include:
  • Develop policies, procedures, and strategies to manage the end-to-end workflow of customer interactions including the written responses, timeliness of responses, resolution, and satisfaction
  • Establish customer service standards for various customer channels including live chat, emails, social platforms, etc.
  • Constantly checking the team's work, looking for ways to improve responses to customers
  • Collaborate cross-functionally with other departments to understand how customer service is impacted or how it can support others to achieve the same goals
  • Create a living process that allows for continuous improvement of new hire training and employee development programs.
  • Improve customer service quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing potential changes.
  • Define and effectively manage department KPIs and metrics

  • Qualifications
  • 1+ years of customer service experience (preferably with a digital application or website)
  • A strong passion for customer service and delivering high-quality customer experience.
  • A love for data - constantly looking at metrics and customer interaction to improve productivity, quality of response, and performance
  • Excels with communication tools like email, social media and chat channels
  • Experience in usage of software (Zendesk, LiveChat, Facebook Messenger, etc.) preferred
  • Strong leadership, management and mentorship capabilities
  • Ability to develop new procedures, policies and reporting tools to simplify and improve operations
  • Strong analytical and problem-solving skills; ability to synthesize data into comprehensive reports for all levels of staffs
  • Highlights:
  • Ground-floor opportunity in an exciting technology start-up
  • Cutting edge technology already awarded many patents by the U.S government
  • Company stock options available for top performers
  • Product and compensation terms and details apply

START IMMEDIATELY.
Upon receiving your application, if qualified you'll be provided with exclusive access to the alpha product.

Join the team that's launching the world's first software platform that's fully integrated with a marketplace economy powered by its own currency, educational platform and transportation system.

As part of our global launch and rollout, we're seeking to rapidly fill positions in preparation for the upcoming academic year.
If interested in applying: please send your resume to Bob Jones at Bob@CollegePower.com
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