Customer Support Manager
Customer Support Manager responsibilities
Responsibilities include:
  • Acting as a role model for all team members by employing superior customer service and salesmanship skills at all times, and ensuring the team does the same.
  • Recruit, Hire and train Customer Service Representatives for sale day.
  • Continuously training and coaching the team on how to improve or develop their customer service skills by providing factual and objective feedback.
  • Coach team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
  • Following up on all customer inquiries.
  • Hiring and training of Customer Service Representatives for sale day activities.
  • Act as a liaison with all levels of the organization to ensure accurate reporting of information.
  • Build and maintain strong relationships with customers, financial institutions, local taxation offices,Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties.
  • Escalate problems or issues to senior management.

Qualifications

  • High School Diploma.
  • Post-Secondary Education.
  • 2 Year previous Customer service experience in a related field.
  • Minimum 1 year experience in a Supervisory role.
  • Strong computer skills including the ability to learn new systems and to enter data quickly and accurately.
  • Demonstrated leadership and the ability to take initiative.
  • Strong Problem solving, organizational and time management skills.
  • Able to set priorities and work independently with minimal supervision.
  • Positive attitude.
Highlights:
  • Ground-floor opportunity in an exciting technology start-up
  • Cutting edge technology already awarded many patents by the U.S government
  • Company stock options available for top performers
  • Product and compensation terms and details apply

START IMMEDIATELY.
Upon receiving your application, if qualified you'll be provided with exclusive access to the alpha product.

Join the team that's launching the world's first software platform that's fully integrated with a marketplace economy powered by its own currency, educational platform and transportation system.

As part of our global launch and rollout, we're seeking to rapidly fill positions in preparation for the upcoming academic year.
If interested in applying: please send your resume to Bob Jones at Bob@CollegePower.com
Made on
Tilda